TurboTax FAQ
TurboTax FAQ

IND-180-01: Primary taxpayer's Identity Protection Personal Identification Number (IP PIN) must match the e-File database. Please double check your entry and resubmit your return

If you've ever gotten an IP PIN or CP01A notice from the IRS, or opted in to their IP PIN pilot program, you must enter your 2016 IP PIN to validate your identity so you can e-file.

You'll get this rejection message if your IP PIN is incorrect:

IND-180-01: Primary taxpayer's Identity Protection Personal Identification Number (IP PIN) must match the e-File database. Please double check your entry and resubmit your return with the correct number.

Solution

First, find your 6-digit IP PIN:

  • Look on the CP01A letter you received in December or January for your 2016 taxes. IP PINs from prior tax years won't work.
  • If you lost or never received your CP01A letter, retrieve your IP PIN online at the IRS's Get an IP PIN site.
  • If you're unable to retrieve your IP PIN online, they can have it reissued (allow up to 21 days). More info

Then, follow these instructions:

  1. Sign in to TurboTax if you haven't already signed in.
    • Click or tap any orange "Fix" buttons you see before proceeding to the next step.
  2. Click or tap the Federal Tax tab.
  3. Select Other Tax Situations.
  4. Choose IP PIN.
  5. Enter the correct IP PIN inforation and then resubit your return.

Visit www.irs.gov/get-an-ippin for further information. For assistance about the IP PIN contact IRS at 1-800-908-4490 or visit a Taxpayer Assistance Center.


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