TurboTax FAQ
TurboTax FAQ

IND-180-01: Primary taxpayer's Identity Protection Personal Identification Number (IP PIN) must match the e-File database. Please double check your entry and resubmit your return

If you've ever gotten an IP PIN or CP01A notice from the IRS, or opted in to their IP PIN pilot program, you must enter your 2016 IP PIN to validate your identity so you can e-file.

You'll get this rejection message if your IP PIN is incorrect.

IND-180-01: Primary taxpayer's Identity Protection Personal Identification Number (IP PIN) must match the e-File database. Please double check your entry and resubmit your return with the correct number.

Solution

You'll need to leave the TurboTax app and sign in to a browser:

  1. Sign out of the app by tapping TurboTax icon in the upper-left corner > App Settings > Sign Out.
  2. Open your browser (either on your device or a computer) and sign in at MyTurboTax.com (use your app login).
  3. Fix and refile your return in TurboTax Online. Instructions.

 


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