TurboTax FAQ
TurboTax FAQ

IND-180-01: Primary taxpayer's Identity Protection Personal Identification Number (IP PIN) must match the e-File database. Please double check your entry and resubmit your return

If you've ever gotten an IP PIN or CP01A notice from the IRS, or opted in to their IP PIN pilot program, you must enter your 2016 IP PIN to validate their identity so you can e-file.

You'll get this rejection message if your IP PIN is incorrect:

IND-180-01: Primary taxpayer's Identity Protection Personal Identification Number (IP PIN) must match the e-File database. Please double check your entry and resubmit your return with the correct number.

Solution

First, find your 6-digit IP PIN:

  • Look on the CP01A letter they received in December or January for your 2016 taxes. IP PINs from prior tax years won't work.
  • If they lost or never got their CP01A letter, retrieve their IP PIN online at the IRS's Get an IP PIN site.
  • If unable to retrieve their IP PIN online, you can have it reissued (allow up to 21 days). More info

Then, follow these instructions:

  1. Open (continue) your return in TurboTax.
  2. You'll be prompted to confirm the status of your return(s). Click Continue.
  3. At the Rejected message, click Help Me Fix It.
  4.  To verify that the correct Identity Protection PIN (IP PIN) has been entered go to the Federal Tax tab
  5. Select Other Tax Situations
  6. Choose the IP PIN section. Enter the correct IP PIN information and then resubmit your return.

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