TurboTax FAQ
TurboTax FAQ
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Rejection code IND-516: If the Primary Taxpayer is claimed as an exemption in the return, then the Primary SSN must not be the same as a Dependent SSN on another return

Most of the time, this rejection occurs when you try to claim an exemption for yourself after somebody else, usually a parent, has already claimed you as a dependent.

Less commonly, you can get rejected with IND-516 if you entered your Social Security number incorrectly or if somebody filed a fraudulent return using your Social Security number for their fake dependent.

Solution

First, let's verify that you entered your Social Security number correctly:

  1. Sign in to TurboTax if you haven't already signed in.
    • Click or tap any orange "Fix" buttons you see before proceeding to Step 2.
  2. At the Welcome back to TurboTax message, click or tap Personal Info near the top (not the gray "Fix It Now" button).
    • Mobile devices: Tap the upper-left corner to open the side menu, then tap Personal Info.
  3. On the Personal info summary screen, compare your SSN to the number on your Social Security card.
    • If it's wrong, click or tap Edit to fix, then Continue.

Next, follow the set of instructions (I, II, III, or IV) that apply to your situation.

I. Your SSN was incorrect (you had to fix it):

  1. Click File in the upper-right area (on mobile devices, tap in the upper-left corner to open the side menu, then tap File).
  2. At the Welcome back screen, click or tap Continue. Do not select "Fix my return" (you've already done that).
  3. Follow the onscreen instructions to e-file your return.

II. Your SSN was correct, you know who claimed you, and you want to e-file:

You'll need to remove your exemption so the e-file server doesn't reject your return again. Removing your exemption will increase your taxes.

  1. On the Personal info summary screen, click or tap Edit next to your name.
  2. On the following screen, scroll down to 3. A few other things we need to know.
  3. Answer Yes to both "Someone else can claim me as a dependent on their tax return" and "This person will claim me on their 2016 tax return."
  4. Click or tap Continue at the very bottom of that screen.
  5. Click File in the upper-right area (on mobile devices, tap in the upper-left corner to open the side menu, then tap File).
  6. At the Welcome back screen, click or tap Continue. Do not select "Fix my return" (you've already done that).
  7. Follow the onscreen instructions to e-file your return.

III. Your SSN was entered correctly, you know who claimed you, and you still want to claim your exemption:

You'll need to paper-file your return because the e-file server won't let the same SSN go through twice.

  1. Click File in the upper-right area (on mobile devices, tap in the upper-left corner to open the side menu, then tap File).
  2. At the Welcome back screen, click or tap Continue. Do not select "Fix my return."
  3. Follow the onscreen instructions to file by mail.

Unless the other party amends their return by removing you as a dependent, the IRS will eventually contact both parties to determine who gets to claim you. Once they've figured it out, one of you will have to repay any additional taxes (plus possible penalties and interest) attributed to the duplicate claim.

IV. Your SSN was entered correctly, and you don't know who claimed you:

You'll need to paper-file; follow the instructions in III above.

It's likely that somebody filed a fraudulent return using your information. Please contact us right away for further assistance.

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