TurboTax FAQ
TurboTax FAQ
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E-file reject IND-181-01: The Identity Protection PIN (IP PIN) for the first taxpayer on your return is missing

If you've ever gotten an IP PIN or CP01A notice from the IRS, or opted in to their IP PIN pilot program, you must enter your 2016 IP PIN to validate your identity so you can e-file.

You'll get this rejection if your IP PIN is missing.

Solution

First, find your 6-digit IP PIN:

  • Look on the CP01A letter you received in December or January for your 2016 taxes. IP PINs from prior tax years won't work.
  • If you lost or never got your CP01A letter, retrieve your IP PIN online at the IRS's Get an IP PIN site.
  • If unable to retrieve your IP PIN online, you can have it reissued (allow up to 21 days). More info

Then, follow these instructions:

  1. Sign in to TurboTax if you haven't already signed in.
    • Click or tap any orange "Fix" buttons you see before proceeding to the next step.
  2. At the Welcome back to TurboTax message, click or tap Fix It Now.
  3. Follow the onscreen instructions to enter your 2016 IP PIN and re-file your return.

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