TurboTax FAQ
TurboTax FAQ
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Reject R0000-503-02: The secondary taxpayer's Social Security number and last name don't match IRS records. The IRS receives this information from the Social Security Administration (SSA)

This rejection can occur if the spouse's name or Social Security number has been entered incorrectly. (The 'spouse' is the second taxpayer listed on a joint return.)

Less commonly, this rejection can be caused by a mismatch with the IRS database.


You'll need to leave the TurboTax app and sign in to a browser:

  1. Sign out of the app by tapping TurboTax icon in the upper-left corner > App Settings > Sign Out.
  2. Open your browser (either on your device or a computer) and sign in at MyTurboTax.com (use your app login).
  3. Fix and refile your return in TurboTax Online. Instructions