TurboTax FAQ
TurboTax FAQ
171 people found this useful

Reject R0000-503-02: The secondary taxpayer's Social Security number and last name don't match IRS records. The IRS receives this information from the Social Security Administration (SSA)

This rejection can occur if the spouse's name or Social Security number has been entered incorrectly. (The 'spouse' is the second taxpayer listed on a joint return.)

Less commonly, this rejection can be caused by a mismatch with the IRS database.

Solution

Follow these steps to make sure the spouse's info has been entered correctly. Their name and Social Security number in TurboTax should match their Social Security card. See also Helpful Tips, below.

  1. Sign in to TurboTax if you haven't already signed in.
    • Click or tap any orange "Fix" buttons you see before proceeding to the next step.
  2. At the Welcome back to TurboTax message, click or tap Fix It Now.
  3. Follow the onscreen instructions to fix the cause of the rejection and re-file your return.

Alternative Solution

You can also go directly to the personal information screen to make additional corrections:

  1. With your return open, click Personal Info (on mobile devices, tap the upper-left corner to open the side menu, then tap Personal Info).
  2. On the Personal info summary screen, click or tap Edit next to the spouse's name.
  3. Make any corrections, then click or tap Continue.
  4. Click File in the upper-right area (on mobile devices, tap in the upper-left corner to open the side menu, then tap File).
  5. At the Welcome back screen, click or tap Continue. Do not select "Fix my return" (you've already done that).
  6. Follow the onscreen instructions to proceed with the filing process.

Helpful Tips

  • Transposing the Social Security number is a common error, so carefully review your TurboTax entry, digit by digit.
  • If the spouse's name or Social Security number changed recently, and the new info got rejected, try their previous info (or vice-versa).
  • For multiple middle names, use the initial for the first middle name only (for example, Jane L. E. Doe should be entered as Jane L Doe in TurboTax).
  • Hyphenated last names go into the Last name field in their entirety.
  • Generally, with nonhyphenated multiple last names, the very last name goes into the Last name field, for example:
    • Sally J. Linden Smith should be entered as Sally J. Smith
    • Sally (no middle initial) Linden Smith should be entered as Sally (no middle initial) Smith

What if everything already matches the spouse's Social Security card?

It could be that the info in the IRS database is incorrect, or that the spouse's recently-changed name or Social Security number isn't in their database yet.

Keep following the onscreen instructions and we'll help you file your return by mail. You won't be able to e-file even though your information was entered correctly.

Tip: To prevent this rejection next year, call the Social Security Administration (SSA) at 1-800-772-1213 to verify their records (this is where the IRS database pulls from). If the info is wrong, please allow 4–6 weeks for correction.


SLN98439