TurboTax FAQ
TurboTax FAQ
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E-file reject R0000-500-01: The name or Social Security number for the first taxpayer doesn't match IRS records

This rejection can occur if the name or Social Security number for the first person listed on the return has been entered incorrectly.

Less commonly, this rejection can be caused by a mismatch with the IRS database.

Solution

You'll need to leave the TurboTax app and sign in to a browser:

  1. Sign out of the app by tapping the TurboTax icon in the upper-left corner > App Settings > Sign Out.
  2. Open your browser (either on your device or a computer) and sign in at MyTurboTax.com (use your app login).
  3. Fix and refile your return in TurboTax Online. Instructions

SLN98438