TurboTax FAQ
TurboTax FAQ
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E-file reject R0000-500-01: The name or Social Security number for the first taxpayer doesn't match IRS records

This rejection can occur if the name or Social Security number for the first person listed on the return has been entered incorrectly.

Less commonly, this rejection can be caused by a mismatch with the IRS database.

Solution

Follow these steps to make sure your info has been entered correctly. Your name and Social Security number in TurboTax should match your Social Security card. See also Helpful Tips, below.

  1. Open (continue) your return in TurboTax.
  2. You'll be prompted to confirm the status of your return(s). Click Continue.
  3. At the Rejected message, click Help Me Fix It.
  4. Follow the onscreen instructions to fix the error and re-file your return.

Helpful Tips

  • Transposing the Social Security number is a common error, so review your entry in TurboTax digit by digit.
  • If your name or Social Security number changed recently, and the new info got rejected, try your previous info (or vice-versa).
  • For multiple middle names, use the initial for the first middle name only (for example, John E. W. Doe should be entered as John E Doe in TurboTax).
  • Hyphenated last names go into the Last name field in their entirety.
  • Generally, with nonhyphenated multiple last names, the very last name goes into the Last name field, for example:
    • Richard L. Brown Roe should be entered as Richard L. Roe
    • Richard (no middle initial) Brown Roe should be entered as Richard (no middle initial) Roe

What if everything already matches my Social Security card?

It could be that the info in the IRS database is incorrect, or that your recently-changed name or Social Security number isn't in their database yet.

Keep following the onscreen instructions and we'll help you file your return by mail. You won't be able to e-file even though your information was entered correctly.

Tip: To prevent this rejection next year, call the Social Security Administration (SSA) at 1-800-772-1213 to verify their records (this is where the IRS database pulls from). If the info is wrong, please allow 4–6 weeks for correction.


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