TurboTax FAQ
TurboTax FAQ
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Reject code IND-931-01: The Dependent SSN (or Qualifying Child Identifying Number on Form 1040-SS (PR)) has been locked

Reject code IND-931-01: The Dependent SSN (or Qualifying Child Identifying Number on Form 1040-SS (PR)) has been locked because Social Security Administration records indicate the number belongs to a deceased individual.

Solution

Verify all dependent information has been entered on the Dependent Information screen(s).  Correct any misspellings, omissions, or transpositions. Make sure the dependent Social Security Number (SSN) is entered correctly.  

 
The IRS receives SSN information from the Social Security Administration (SSA).  If after verifying the dependent SSN, you feel this was received in error, contact the Social Security Administration at 800-772-1213 to verify that their records are correct.  If SSA records need to be corrected, it can take up to four weeks to transfer the updated information to the IRS.  Wait four weeks, and then re-file your return.
 
If the reject continues or if you don't want to wait four weeks to re-file electronically, you may print this return and mail it to the appropriate IRS Service Center.
 
Note: If SSA information is inaccurate and you don't call to correct the info, you'll get the same reject next year when you attempt to efile.

SLN98388