TurboTax FAQ
TurboTax FAQ
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E-file reject R0000-504-02: The name or Social Security number for a dependent on your return doesn't match IRS records

This rejection can occur when a dependent's name or Social Security number has been entered incorrectly.

Less commonly, this rejection can be caused by a mismatch with the IRS database, or if the dependent's Social Security number was issued late last year.

Solution

You'll need to leave the TurboTax app and sign in to a browser:

  1. Sign out of the app by tapping the TurboTax icon in the upper-left corner > App Settings > Sign Out.
  2. Open your browser (either on your device or a computer) and sign in at MyTurboTax.com (use your app login).
  3. Fix and refile your return in TurboTax Online. Instructions

SLN98262