TurboTax FAQ
TurboTax FAQ
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E-file reject FW2-502: The name or EIN for an employer on your W-2 doesn't match IRS records

This rejection can occur if you mistyped your employer's name or their EIN when you entered your W-2.

Other, less common reasons for this rejection:

  • Your W-2 form is incorrect
  • Your employer's info in the IRS database is wrong

Solution

You'll need to leave the TurboTax app and sign in to a browser:

  1. Sign out of the app by tapping the TurboTax icon in the upper-left corner > App Settings > Sign Out.
  2. Open your browser (either on your device or a computer) and sign in at MyTurboTax.com (use your app login).
  3. Fix and refile your return in TurboTax Online. Instructions

SLN98216