TurboTax FAQ
TurboTax FAQ
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E-file reject FW2-502: The name or EIN for an employer on your W-2 doesn't match IRS records

This rejection can occur if you mistyped your employer's name or their EIN when you entered your W-2.

Other, less common reasons for this rejection:

  • Your W-2 form is incorrect
  • Your employer's info in the IRS database is wrong

Solution

Grab your W-2 forms and then:

  1. Open (continue) your return in TurboTax.
  2. You'll be prompted to confirm the status of your return(s). Click Continue.
  3. At the Rejected message, click Help Me Fix It.
  4. Follow the onscreen instructions to fix the error and re-file your return.
    • Important: The employer name and EIN in TurboTax must exactly match the info in boxes b and c on your W-2 form.

But what if I entered my W-2 correctly the first time?

It's very likely that your employer's data at the IRS is wrong. In this case, you will have to print and mail a conventional paper return. The IRS won't accept your e-file if your employer's name or EIN doesn't match what's in their database.

Another, less likely possibility is that the info on your W-2 form is wrong. If this is the case, your co-workers will also get this rejection when they try to e-file. Contact your employer's payroll department for the correct info and ask them to send you a corrected W-2 (W-2C) for your records.


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