TurboTax FAQ
TurboTax FAQ
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Why am I getting a password reset option every time I log in to TurboTax Online?

Some customers are experiencing a request to reset their password every time they attempt to log in to TurboTax Online.

Try this

In many cases this is occurring because an incorrect user id is being used to attempt to login. This is occurring because your browser remembers certain information and as you begin to type your user id it pre-fills the incorrect user id. Please try the steps below to determine if this is what is causing the password reset.

  • Go to the Login screen on TurboTax.com and select the I forgot my User ID or password option to sign back into your account.
  • Once you successfully reset your password and get logged into your account select My Account > Account Settings.
  • Once in account settings select Profile and verify your User ID

 


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