Why can't I contact a TurboTax expert this year?
Beginning this year, if you're using the Federal Free Edition, you can talk to a TurboTax expert by adding PLUS. In addition to being able to talk one-on-one with an expert, you'll also have other benefits, such as the ability to view and print copies of all your completed TurboTax returns.
If you choose not to add PLUS, you'll have the option to connect with tax experts and other TurboTax customers online 24/7 through our TurboTax community.
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