TurboTax FAQ
TurboTax FAQ
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What is SmartLook™?

If you need answers in TurboTax Online or the mobile app, get expert guidance right on your screen with SmartLook™.*

With SmartLook™, we'll connect you with a live expert that you can see on your computer or mobile device. They can't see you, but they can see your screen. Watch as they guide you by drawing on your screen and providing the answers you need to file confidently.

Here's how to get to SmartLook™:

  1. Sign in to TurboTax (or create an account and choose Start for Free).
  2. Tap the question mark at the top of your screen.
  3. Select Talk to an expert.
  4. Enter your question, so we can match you with the best expert. 
  5. Tap Connect me.

*Included with Deluxe, Premier and Self-Employed (via phone or SmartLook™ .  Not included with Free Edition (but available for purchase with the PLUS bundle). Feature availability varies by device. State tax advice is free. Service, experience levels, hours of operation, wait times, and availability vary, and are subject to restriction and change without notice