How can I get help when I’m using the TurboTax mobile app?
If you run into questions or problems while you’re using the TurboTax mobile app, just tap the help bubble in the upper right corner of your screen.
This will open the TurboTax Virtual Assistant, which offers you three ways to get help:
- See most helpful FAQs. Choose this option to see our top frequently asked questions (FAQs) from other TurboTax customers. Get answers to tax questions and step-by-step instructions on how to use the TurboTax app.
- Ask a question or search. Enter your question or keywords to get expert answers, whether you have a tax question or need help using TurboTax.
- Talk to an expert. Select this option to connect with the right expert for your specific question or problem. We’ll match you with an expert who’s experienced in the topic or keywords you enter.
Remember, no matter where you are in the Help section of the TurboTax Mobile App, you can always tap the Help icon (3 dots) in the lower left corner and you’ll have the option to return to the main Help menu.