TurboTax FAQ
TurboTax FAQ
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Why is the process to contact TurboTax different this year?

Only customers who are using a paid federal product or have added PLUS to Free Edition will be able to get live expert advice.

If you choose not to add PLUS, you’ll have the option to connect with tax experts and other TurboTax customers online 24/7 through our TurboTax community.