TurboTax FAQ
TurboTax FAQ
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ItsDeductible Login Displays Invalid Username or Password In TurboTax Desktop When Using Correct Credentials

We have received reports that customers who are attempting to import ItsDeductible Online information using TurboTax Desktop software is receiving an error message "Invalid Username or Password" when entering correct login credentials into the software.

Workaround

In order to workaround this issue please enter your donations manually as we will be unable to resolve this issue for TY15. We apologize for any inconveniences this may cause you and appreciate your continued support.


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