TurboTax FAQ
TurboTax FAQ
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How do I schedule a call with a tax expert on the mobile app?

You'll need to leave the TurboTax app and do this via your browser:

  1. Sign out of the app by tapping the TurboTax icon in the upper-left corner > App Settings > Sign Out.
  2. Open your browser (either on your device or a computer) and sign in at MyTurboTax.com (use your app login).
  3. Click or tap the Contact us button on the right.
  4. Ask your tax-related question, then click or tap Continue.
    • Free Edition/Absolute Zero: If you don't already have PLUS, click or tap Talk one-on-one with live experts, then follow the onscreen instructions to get PLUS benefits.
  5. Select Schedule a call and follow the onscreen instructions.