TurboTax FAQ
TurboTax FAQ

TurboTax Mobile App for Android Crashes when clicking on "Show my Recommendations"

Some new customers are experiencing an issue with TurboTax Mobile for Android crashing when they tap "Show my Recommendation" within the Life Events section of the app. This issue is caused by the Google Play service not working or is corrupted.

 

Workaround

If you are experiencing this issue please follow the following steps:

  1.  Completely shut down your phone or tablet
  2. Restart your phone or tablet
  3. Open Google Play store and make sure that the Google Play screen is displayed
  4. If you are asked to update Google Play or the service., Please update the app
  5. Re-launch the TurboTax Mobile app for Android and continue.

SLN97461