TurboTax FAQ
TurboTax FAQ
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TurboTax for Windows Crashes with Error 19698274423

 Some customers are experiencing TurboTax for Windows crashing with error 19698274423 when installing and launching TurboTax. This issue may be occurring due to a missing/corrupt directX component on your machine while installing TurboTax.

Resolution

Please follow these steps to fix this issue:

Pre-requisites:

Please apply all the Windows operating system's pending updates on your machine.

Solution 1:

  1. Uninstall TurboTax and install the TurboTax application again
  2. Run TurboTax

Solution 2:

  1. After the TurboTax installation.
  2. Go to My Computer
  3. Click on C:\ Local Drive
  4. Click Program Files (X86)
  5. Click TurboTax
  6. Click the folder of the version you purchased, (Ex. Basic 20xx, Deluxe 20xx, Premier 20xx, or Home and Business 20xx)
  7. Check whether or not the file "xinput9_1_0.dll" is available
  8. If the file is present please rename it to "_xinput9_1_0.dll" by right-clicking on the name and selecting rename
  9. Run TurboTax application

If the solutions above did not work please rename the "_xinput9_1_0.dll" back to "xinput9_1_0.dll" and call support.

 


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