TurboTax FAQ
TurboTax FAQ
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I forgot my User ID in the TurboTax Mobile App

If you forgot your user ID, do this:

You’ll first need to reset your password, for security reasons, and then you can retrieve your user ID.

  1. Open the TurboTax Mobile App
  2. Tap the I forgot my user ID or password link under the login
  3. Enter your email address associated with your account. Tap Continue
  4. You’ll be sent an email. Open the email and select the Reset Password link 
  5. On the Let’s get you signed in page, choose a text message (easiest), or to recover your account a different way (you'll be asked to verify additional information). Tap Continue
  6. Enter the code you got in your text or email, and press the Continue button
  7. On the next screen, create your new password, confirm it, and tap Reset Password
  8. Confirm your info, and tap Continue
  9. Tap the menu icon in the upper left, then select Account Settings
  10. Your User ID will appear along with your other account information

Now you’re ready to log in to the TurboTax Mobile App with your user ID and your new password.