Why can't I add items through ItsDeductible in TurboTax Desktop?
If you're trying to add items through ItsDeductible and you see a screen with the item names and word total but no amounts or buttons, chances are, you are using Windows 10.
This issue is caused by certain custom themes in Windows 10. You can easy fix this issue by temporarily switching back to a standard Windows 10 theme.
- Click the Start button in the bottom right corner.
- Type in the word Theme.
- Select Change the theme.
- Select one of the standard Windows 10 themes such as Windows, Windows 10 or Flowers.
- The ItsDeductible window should now display correctly.