TurboTax FAQ
TurboTax FAQ
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Updates for TurboTax Desktop will not install on Windows 10

 Some customers may experience an issue when attempting to install updates to TurboTax Desktop on Windows 10. When starting TurboTax, the software will ask the customer to update. If the customer clicks "update TurboTax" the software will attempt to update but the status bar will stay on 0%.

Workaround

Please use the following workaround:

  1. Right Click on your TurboTax Desktop Icon and then select "Properties"
  2. On the "Properties" screen, click on the "Compatibility" tab at the top of the screen.
  3. In the "Settings" section, click to mark the box for "Run this program as an Administrator"
  4. Click "Apply" then "OK"

Restart into Selective Startup:

  1. On your desktop press and hold the Windows Key and then press the R key to launch the Run Command
  2. Type "msconfig" and press Enter
  3. In the General Tab of the System Configuration window
  4. Click "Selective Startup"
  5. Click the Services Tab in the System Configuration window
  6. Click the box "Hide all Microsoft Services"
  7. Click Disable all
  8. Click OK
  9. Reboot your machine
  10. Once the machine has re-booted
  11. Attempt to install TurboTax Updates
  12. Press and hold the Windows Key while pressing the R key
  13. Type "msconfig" and press Enter
  14. In the General Tab of the System Configuration window
  15. Select Normal Startup 
  16. Click OK
  17. Re-boot your computer to exit selective startup.

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