TurboTax FAQ
TurboTax FAQ
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SSN/DOB fields are auto populated in TurboTax Mobile App for Android

Some customers are experiencing an issue where they attempt to input their Social Security Number and Date Of Birth in the required fields for TurboTax Mobile App for Android and the filed is pre-populated automatically with numbers and letters. 
This issue is affecting certain Android devices, predominantly Samsung devices. This could be due to auto populate being enabled.

Workaround

Please disable auto-populate on your device and force quit the TurboTax Mobile App. Relaunch the app and try again.

 


SLN96643