TurboTax FAQ
TurboTax FAQ
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Refund Processing Unavailable for Non - Documented Income

Customers who are eligible for the Earned Income Tax Credit (EITC) and have non-documented income (Other Income not from W-2) are not seeing Refund Processing as a payment option.


In these scenarios the return is not eligible for efile (IRS rules) and therefore not eligible for payment using the Refund Processing option.

In order to print and file these returns the program must be purchased.