TurboTax FAQ
TurboTax FAQ
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I forgot my password in the TurboTax CD/Download software

You're not the only one! Simply click Forgot Password in the password request pop-up to answer your security question. That'll get you back in.

Once you're back in, you can select Password (Windows) or Encrypt (Mac) from the File menu if you want to update or remove your password altogether.

What if I forgot the answer to my security question?

Our TurboTax experts are unable to retrieve or otherwise assist with forgotten passwords. This is done to maximize the safety and security of your sensitive tax return data.

  • Starting a new return is easy. Choose New Tax Return from the TurboTax File menu and we'll get you going again.
  • If you just needed to view or print a return you already filed, search your computer for a PDF copy if you saved one. If you didn't, you can order a copy from the IRS.