TurboTax FAQ
TurboTax FAQ
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What is SmartLook™?

If you need help in TurboTax Online or our mobile app, get one-on-one help right on your screen with SmartLook™.*

How does it work?

When you choose SmartLook™, we'll connect you with a TurboTax specialist. You’ll see your specialist on your screen via one-way video, but they won’t see you. They’ll just see your TurboTax screen, and they’ll draw on it to guide you and get you the answers you need.

To get SmartLook™ in TurboTax Free Edition, do one of the following :

  • Select Live Tax Advice in the upper-right corner and follow the onscreen instructions to upgrade to TurboTax Live Basic and connect with SmartLookTM .
  • Go to Upgrade in the left-hand menu, select PLUS, and then go to Expert Help in the upper-right corner and follow the onscreen instructions to connect with SmartLookTM .

To get SmartLook™ when you're in Deluxe, Premier or Self-Employed:

  1. Go to Help in the upper-right corner.
  2. Select Contact us.
  3. Type in your question and select Let's talk.
  4. Then select Get a callback under Talk to a specialist.

To get SmartLook™ when you're in a TurboTax Live product:

Select Expert Help in the upper-right corner and follow the onscreen instructions to connect with SmartLookTM .

*Included with Deluxe, Premier, Self-Employed and TurboTax Live (via phone or SmartLook™). Not included with Free Edition (but available for purchase with the PLUS and TurboTax Live). Feature availability varies by device. State tax advice is free. Service, experience levels, hours of operation, wait times, and availability vary, and are subject to restriction and change without notice.


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