TurboTax FAQ
TurboTax FAQ
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What is SmartLook™?

If you need help in TurboTax Online or our mobile app, get expert guidance right on your screen with SmartLook™.*

How does it work?

When you choose SmartLook™, we'll connect you with a live expert. You’ll see your expert on your screen via one-way video, but they won’t see you. They’ll just see your TurboTax screen, and they’ll draw on it to guide you and get you the answers you need.

Here's how to get to SmartLook™:

  1. Sign in to TurboTax (or create an account and choose Start for Free).
  2. Click Contact at the top of your screen (or tap the question mark, if you're in the mobile app).

  3. Select Contact us (or choose Talk to an expert in the app).
  4. Enter your question, so we can match you with the best expert. 
  5. Select Get a callback, Call us, or Schedule a call (or tap Connect me in the app).

*Included with Deluxe, Premier and Self-Employed (via phone or SmartLook™). Not included with Federal Free Edition (but available for purchase with the PLUS bundle). Feature availability varies by device. State tax advice is free. Service, experience levels, hours of operation, wait times, and availability vary, and are subject to restriction and change without notice.


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