TurboTax FAQ
TurboTax FAQ
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What is SmartLook™?

If you need help in TurboTax Online or our mobile app, get one-on-one help right on your screen with SmartLook™.*

How does it work?

When you choose SmartLook™, we'll connect you with a TurboTax specialist. You’ll see your specialist on your screen via one-way video, but they won’t see you. They’ll just see your TurboTax screen, and they’ll draw on it to guide you and get you the answers you need.

Here's how to get to SmartLook™:

  1. Sign in to TurboTax (or create an account and choose Start for Free).
  2. Select Help in the upper-right corner (on mobile devices, tap the "question mark" bubble).
  3. Select Contact us (or choose Get live help in the app).
  4. Enter your question so we can match you with the right specialist.
  5. Follow the onscreen instructions to connect with SmartLookTM.

*Included with Deluxe, Premier, Self-Employed and TurboTax Live (via phone or SmartLook™). Not included with Free Edition (but available for purchase with the PLUS and the Expert Services add-on). Feature availability varies by device. State tax advice is free. Service, experience levels, hours of operation, wait times, and availability vary, and are subject to restriction and change without notice.