Will TurboTax refund me for re-billing me for state taxes when all I wanted to do was upgrade to TurboTax PLUS so that I could access previous year's taxes?

[p-mowrey]

I received a letter recently stating I owed for 2013 "school" taxes. I logged into TurboTax only to find out I have to purchase the PLUS edition to access prior year tax returns. So I followed the frustratingly roundabout way of doing that only to find out that the system not only charged my card for the upgrade, but it has also charged my card an additional $29.99 to prepare this year's state taxes for me, which I have already paid for earlier this year. So will I be getting a refund, or do I have to wait until I prepare my taxes with TurboTax next year?

[mesquitebean]

You should be able to get a refund of any incorrect charges.   Here's how to be assigned a phone number to the proper department at TT Customer Support during the business hours shown below (it will not display when they are closed).  Read all the steps first.
 
1) Go to https://support.turbotax.intuit.com/contact/

2) Choose the product platform you are using.

3)  Ask a question or keywords without quotes, and Submit.

4)  On next page, skip the suggested articles if they don't help.

5) Scroll down, and you should be able to enter the Support module to get a phone number. (That will be grayed out when they are closed).

6) Support hours: 8AM-5PM Pacific (11AM-8PM Eastern), Mon-Fri.

TIP: When you type your question into the form there, do not use the term "refund", or it may send you to an automated phone hotline to check on your tax refund.   Instead say something like "speak to an agent about my bill".