TurboTax FAQ
TurboTax FAQ
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Sign in failure: Unexpected error when attempting to sign in on an Android device

When you try to sign in to the TurboTax app on your Android device, you get the message Sign in failure: Unexpected error.


To resolve this issue, simply update your TurboTax app:

  1. Open Play Store and select Apps.
  2. Select My Apps from the drop-down menu in the upper left corner.
  3. Locate the TurboTax App and select Update.

Another option is to sign in to TurboTax.