TurboTax FAQ
TurboTax FAQ
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Error: "Page cannot be found" in TurboTax for Windows

The message Page cannot be found may occur when going through the income section in the TurboTax for Windows CD/download software. It may also occur in other areas of the program.

Solution

Before you try anything else, make sure you're connected to the Internet by visiting websites you've never been to (or haven't visited in a long while). If you're on wireless, try connecting through an Internet cable, if you have access to one.

Once you've verified you have a working connection, do this:

  1. In Internet Explorer, select ToolsInternet OptionsSecurity tab.
  2. Click Reset all zones to default level.
  3. Then, click the Advanced tab.
  4. Scroll down to Security (look for the lock) and make sure these boxes are checked:
    • Use SSL 3.0
    • Use TLS 1.0
  5. Click OK to close the box, close Internet Explorer, and then go back to TurboTax and try again.

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