TurboTax FAQ
TurboTax FAQ
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Why can't I find my purchase after signing in to My Downloads?

You may have signed in with a different User ID than the one you used to purchase the download.

Click here to retrieve a list of all your TurboTax User IDs linked to your e-mail address. Then, try signing in with the other User ID(s).

Another reason is that it's been over 3 years since you purchased your downloadable software. After 3 years, we remove the download from your account.


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