TurboTax FAQ
TurboTax FAQ
14 people found this useful

Error: "Your payment information cannot be authorized. Please double-check the information provided and resubmit"

When attempting to pay your TurboTax fees, you may receive the message Your payment information cannot be authorized. Please double-check the information provided and resubmit if the billing information you entered doesn't match what your credit card company has on file.

Solution

Start with the following:

  • Review the billing address you entered, making sure that your street address, city, state, and ZIP code are correct.
  • Double check that you entered the correct credit card number, expiration date, and security code.

If your billing address and credit card info is correct, use a different credit/debit card, or proceed with the troubleshooting steps below:

  • Close the error message window and try to complete your request again.
  • Check your internet connection:
    • Make sure your Internet connection is working actively and/or your cable is plugged in properly.
    • If you are on a wireless connection, reconnect your computer directly via cable to your network.
  • Check your browser:
    • Reset (to default) or lower your browser security settings.
    • Allow cookies.
    • Turn off any proxy settings.
    • If you have more than one browser open, you may be sharing your session. Close other browsers and try to complete your request again
  • If this does not resolve your issue, please contact us.

SLN74969