state will not download

I have downloaded Turbo tax 2013 and my state (Illinois) will not download (using Windows 8).  I also had problems updating TurboTax before starting my federal return and had to download the federal updates manually.  My internet connection is ok, I have tried disabling fire walls, and have uninstalled and reinstalled the TurboTax software and I still am not able to download the state return. 

After initiating the update I am able to reach the update screen, but the download does not seem to progress.  I have waited about 1/2 hour with no progress.



Like Martha suggests, check out our Security Software and TurboTax FAQ, .  If there are issues downloading the state file, then it more than likely is due to Anti-Virus protection, blocking the download.

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TurboTaxClay , Lead
TurboTax Employee

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