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I understand that you want to know when the money will become available to your account on the netspend card. I can help explain it to you. Netspend is a separate company that works with you to get your money.

  • Expect your personalized card to arrive by mail 7-10 business days after ordering it (completing the request for the card and selecting it when you file the return.)
  • After you receive your card, activate it online or over the phone by following the instructions on the card sticker.
  • Once the IRS accepts your return, your refund should be deposited within 21 days.
  • Remember, you must activate your NetSpend card to have access to the tax refund proceeds deposited to it.
  • Because of the rare (but possible) risk of refund-related fraud, access to refunds may be delayed and/or blocked. In these cases, make sure you have legible ID documents available, if we request them.

If you have not received your refund within the time frame of 21 days after the IRS accepts your return. Verify that your refund was place on the correct card. Check the deposit information on your return and compare it to the account of the card, OR contact the Netspend card holder services.

Hope this helps! Thanks for being the best part of TurboTax; remember its the year of you!!
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