I was charged the stupid processing fee to pay turbo tax from my federal return, but it was not made clear at all that i was going to be charged that fee prior to filing. Once you file, you can not go back and change your payment option so you are not chaged, so i am not out $29.99. I want to make a complaint against Tubrotax, but i dont know how. When i do the ask a question thing, it gives me the option to call, but it will only give a phone number after i have given all of my information and agree to the terms!! This is rediculous!!! I want to make a complaint, not have tax questions asked. I do not think i will us turbotax again unless they improve their customer service!