how can i make a complaint about turbotax

I was charged the stupid processing fee to pay turbo tax from my federal return, but it was not made clear at all that i was going to be charged that fee prior to filing. Once you file, you can not go back and change your payment option so you are not chaged, so i am not out $29.99. I want to make a complaint against Tubrotax, but i dont know how. When i do the ask a question thing, it gives me the option to call, but it will only give a phone number after i have given all of my information and agree to the terms!! This is rediculous!!! I want to make a complaint, not have tax questions asked. I do not think i will us turbotax again unless they improve their customer service!

Answer

7 people found this helpful

There should be a law against some of these practices. I was signed up for audit protection after I clearly declined the EXTRA COST and just received email welcoming me to audit protection. I called and now I have to wait up to 8 weeks for a refund. I asked how was I being charged because I didn't use a credit card and I didn't authorize them to deduct any payments except for the turbotax app. and found that they are going to deduct a payment from my return. (removed) Crooks, lairs and theives. I will never use this site again......I will diffently pass the word to beware.

Was this answer helpful? Yes No
1 additional answer

No answers have been posted

More Actions

People come to TurboTax AnswerXchange for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Do you still have a question?

Ask your question to the community. Most questions get a response in about a day.

Post your question to the community