im very concerned, i opted to have my refund on this card, my refund is due on feb 6th but i have not recieved my card, i called and they are telling me my card should arrive on the 11th or 12th, i dont understand...i thought you were supposed toget your refund faster this way?? what if my card got into the wrong hands?? I cant afford to lose my refund?
Hello ddefriend. The NetSpend Card takes 7-10 business days to be delivered to you by mail. Generally, the card will arrive before your refund is deposited to it; however, in some cases the IRS or State could have a very quick refund deposit turnaround. If your card arrives after the refund is deposited, the funds will successfully load to your card. In the unlikely event the card got into the "wrong hands", that person would have to activate the card with your personal information before being able to use the information (so it's secured).
If you have not received your card in the mail after 10 business days, contact NetSpend to ask for a replacement card to be issued. Their number is 1-855-646-8848.
Okay, I just got off the phone with Netspend. So here's the deal:
I filed my taxes on 1/28, they were processed on 1/29, and I received an e-mail that Netspend mailed me my card on 1/29. My Federal return was processed and issued to my Netspend card on 2/6. I was concerned that I hadn't yet received my card, so I sent them an e-mail asking where it was and if I should be worried that someone else could steal it and my money. I was told to wait until 2/12 and if I hadn't received the card by that date to contact their customer service and ask for a new card.
Today, 2/11, I received two e-mails from Netspend: that my card was reported stolen, and another saying my account had been blocked and to call customer service for a new card.
I accidentally requested a card from Netspend on 2/4, but received it on 2/8. You can imagine my confusion when the first representative I spoke with said my card with my Federal refund was reported stolen was because the address was considered "UNDELIVERABLE". ...what?
He eventually transferred me to his supervisor who confirmed my address, but the zip code listed was "04101", my old zip code, not my current one that I provided when doing my taxes and what I entered on their website. He suggested that this may be why the card was "undeliverable". He changed the zip code, and stated I would be receiving a new card in 3 business days.
When I asked if it was possible to transfer my Federal refund from my "lost" card to the card I currently have in my possession, I was told: "We've received instructions from our corporate office that we cannot transfer funds to any card less than 30 days old."
So here's what I'm going to do: I've activated the card I have right now and am going to hold onto it in case I don't get the card I was promised in 3 business days. If I don't receive anything in 30 days, I'm transferring my funds to this card. (Provided they actually will do that for me.)
I think either two things are going on here:
1. Somehow incorrect information was forwarded to Netspend by Turbotax making cards undeliverable.
2. Netspend is waiting for people to call in and complain so they can accrue interest on what's in your account.
The long and short of it? Call them. Seriously. Be nice- I've worked at call centers and trust me, if you're a jerk, you're not going to get anything so be SUPER NICE. Be patient with them- English is not their first language, so go slow, and if you don't understand what they've said, ask them to repeat themselves NICELY.
Netspend customer service: 1-866-387-7363
Follow up with ANY phone communication with an e-mail to CUSTOMERSERVICE@NETSPEND.COM. That way you have it in writing that you contacted them. I assume it goes to a different department, which is great in case your phone call to customer service doesn't resolve your issues.
Oh, and I recorded the call. In it's entirety. Do that if you can, too. Save it to your desktop for future reference.
Good luck, folks. : )
Well, on the other side of things, my sister's taxes were completed on the 31st of January. They were accepted the next day. I got the email saying the card would mailed out on Feb 3rd. She received the card five days later, Feb 8th, and they deposited the federal money only yesterday Feb 7th.
State refund has not been deposited into the account yet, however.
I don't really know what is going on with the Netspend system. It's inconsistent, but not wholly bad. I just wish she didn't distrust her bank so much that she opted out of direct deposit.
Just keep in contact with them, guys. One way or another, you're going to get your money.
I finally got to talk to my sister face to face today. It turns out, NO, she didn't get her card! She explained that this morning when she inquired about the balance and the card amount, she was talking about the email she received that I'd seen, too. But she didn't get the actual card yet guys!
I'm bummed out. I thought she'd gotten her card already. So as of right now, we're all in the same boat. Hopefully, she gets her card soon, but with the weather the way it is, which is bad and getting worse at the moment, I don't see things looking up. Sorry for the mistake. :(((((
YAY! It finally came in the mail this same day, Saturday. So we're waiting for the State returns to be deposited. I hope this all works out. Keep contacting them you guys.
I had used a netspend card for my taxes last year. when I spent all the tax money I quit using the card. Before i sent my taxes in this year, i called netspend to make sure I could get a new card or use my old one.. The lady said I owed $5.57 on my old card before i can activate the new one. She would submit a request to lift the hold which would take 24 hours. What if they deny the hold being lifted? I should get my taxes another way if there's any chance of this going wrong.. She said they will not deny it, they always lift a hold. So i decided to go ahead and submit my taxes being deposited onto a new netspend card since everything went smoothly last year. When I tried to pay the $ it said there was still a hold on it. When I called back I talked to a different person and told her what happened and explained what the previous lady told me. This time the new lady said they CAN deny a hold being lifted and she talked in circles giving me the same answer over and over when i asked her any questions! I am so mad and will NEVER EVER USE NETSPEND AGAIN! Now I'm just waiting to find out if they lift the hold so I can pay the $5 and get my taxes!
There are loads of reports concerning the Netspend card not being mailed correctly. As I was informed, its called "undeliverable". When you file your refund through TT I'm confused how they could ever have the wrong address. My refund has been deposited for 3days now, and I;ve been waiting on my card since 01/21/2014. I have called for a replacement, but I fear fraudulent activity with this company...makes no sense.
card was ordered on the 23. Called on the 8 and was told a new card was expidited. called today to double check no card was ever expidited. Have had my refund since the 6. 7k on it and not bein able to touch. NEVER USING TURBOTAX AGAIN. Crooks. Back to h & r block.
I filed on the 3rd of Feb and just called, on the 15th, it was sent to the wrong address. CS said she blocked the other card and is expediting the new one and it should be here in three days.
I'm finding it strange that my refund was deposited into an Netspend account on the 19th of Feb. But after 3 calls about where is my card and agents saying its on the way, I receive 2 emails saying it was "undeliverable", then "reported stolen"?? I really am frustrated about this reoccurring problem. Lesson definitely learned. So now on the 28th of Feb I changed the address to my parents home to see if I can get better results. The agent stated "3 business days". We shall see.
Just got a email saying my fed return has been deposited on netspend card
but no card has arrived yet.
and the 120 dollar charge to file on here is insane .
Would've been cheaper @ H&R Block
never again will i use netspend or turbotax for that matter for shoving this bs card down my throat during my e-file.
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