My Tax return was accepted by the IRS on the 25th of January. I was told i would receive my gift code from TurboTax as soon as 24-48 hours after it was accepted. On the 30th of January i contacted an Agent and was told that you guys were very busy and it would be sent 24-48 hours after the 1st of February. I am now 72 hours past the 1st and still no email for you guys with a gift code nor a confirmation. I have tried calling and was asked by auto response for you to hold my spot and call me back within 30 minutes and received nothing and its 2 hours past that point. I'm getting a little bit weary that you guys cannot follow through with this. I am almost at the point of going else where for my 2014 tax return. so my main question is Where is my Amazon Gift Card? and I don't want to hear another 24-48 Hours.
well I have received my tax return as of yesterday and still no amazon gift code via email and I was told it was suppose to come at the same time as the email stated the 24/48hr and was told the same thing on the phone by the turbo tax representative I spoke with a day ago in regards to this. my thing is this why should I have to wait to spend my money for a incentive they are trying out. I paid bills and still waiting on amazon code....
Hello Robb.mcmanus.50c, I think I can help you with this.
To answer your question:
Once the federal refund is available from the IRS, you will receive an email from TurboTax informing you that you can expect to receive their Amazon e-Gift Card claim code within 24-28 hours.
Amazon will then email the e-Gift Card claim code to you 24-48 hours after SBTPG has received the tax refund from the IRS.
Hope this information was helpful!
Thank you for choosing TurboTax =)
TurboTax Isaiah J
Im not a turbotax dude but it will most likely be sent to you AFTER the refund has been dispersed. Some people have their returns accepted but may not actually receive a return because of past due child support or other things...So I would expect it 24-48 hours after your refund is sent out. If they paid you first they would risk losing their money because of unforeseen circumstances that may be able to take someone's tax return (i.e. like past due child support). Have some patience
I am too having this same issue. I have received my tax return and have not heard anything from amazon in regards to my gift card.. who do we contact in regards to this?
OMG! If I knew this would happen I should of never clicked on this Amazon Gift Card. I put $200 on this one. I better get mines or else I'll post this issue on Facebook and then no one will never sign up for any of their offers but just get their refund and ignore that offers.
Did anyone read the included paperwork if you print out your return showing where Turbo Tax is sharing all of our personal information, tax return, social security numbers, etc with others for doing this? I do not feel they were transparent enough regarding this. It is not worth it to me to have all of my personal information shared. I feel violated.
It has been 9 days since the balance of my Federal refund was deposited to my bank account and I was advised that I'd receive an e-mail with claim information withink 24 - 48 hours. Since then I went to https://cisc.sbtpg.com/taxpayers/status/aspx (that's TPG Company, you can log in and see when they received your refund from the IRS and what they did with it. If you speak to a customer service rep, he/she can confirm your name, filing status, tax figures and SSN!. TPG's rep was very helpful but ultimately could only refer me to 800-506-6709 (that's Intuit). Calling that number provides you acccess to TurboTax reps (ignore the request for a case number, if you haven't previously been provided one). The automated response offers to call you back, instead of keeping you on hold, and that seems to work well. The "techs" who answer have to elevate your question and the eventual answer that you'll receive is to write to WeCare@Intuit.com Those folks have not acnowledged my request for three days. My curent belief is that there is nothing that Amazon can do to help. The SNAFU is between Intuit's receipt of the TPG information and Intuit's issuance of the claim e-mail. I may be missing a step, I haven't gotten that far. You might check your TurboTax account for correct name and e-mail informtation. Despite having used the same e-mail address for all my TurboTax filing and billing purposes, they had an outdated address in my account information. I'll let you know if I learn anything more.
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