how to screen share


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Good Evening Qmrichardson,

If you are on the phone with TurboTax support and they have requested and you have concurred, you can share your screen with the TurboTax expert.

Go to the following TurboTax support article on screen sharing -

This article is for customers currently on the phone with a TurboTax Support Agent.

As a service to our Customers, Intuit provides the technology and assistance necessary to help you in resolving any issues you may be experiencing with Intuit's tax preparation software via a remote desktop sharing application.

Based on our conversation, we have requested access to your computer via this remote sharing application to help resolve the outstanding issue that you reported.

By clicking OK to the message that an Expert would like to activate Advanced Co Browsing, you agree to allow the TurboTax Support Agent to view your computer's screen remotely until either you or the Agent chooses to end the session.


Thank you for choosing TurboTax.  Have an Excellent Day!!! :)
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  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
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