When I go to sign in as a returning customer, the screen is blank. I can't get in. Very frustrating...tried multiple browsers, no luck.
Hello all, I am the development team manager responsible for login.
We are actively pursuing a fix for this issue but haven't been able to reliably recreate the 'white screen' or 'loading' bug that you are running into. So far I've talked to a few people who've had success by trying a different browser (for example if they were using Chrome, if they use FireFox or Internet Explorer login would work correctly).
If even that doesn't work, try the following URL to get into TurboTax Online:
Any information about your browser would help us debug. We are investigating if certain browser plugins could be interacting with our application... etc.
I sincerely apologize for this error... we'll get it fixed!
A suggestion: Maybe while you are fixing the problems you could put a freaking message on the blank page explaining the situation so we don't waste 40 minutes of our time trying to figure out why we can't get anything to show up?! That would have been very helpful & possibly diffuse some of the anger & frustration I saw on the question pages. You DO realize you have lost many customers because they were frustrated, right?
turbo tax login sucks! i was in no problem doing some preliminary work on '13 returns prior to the new year and now I can't even get past the sign in page with firefox or explorer. no issues with any other internet service/webpages whatsoever. Do intuit servers suck this bad or something?
JUSTIN- A BIG FAT THANK YOU! I don't know alot about computers or the lingo, but I managed to find this discussion when I was tormented by that white screen that let me see the past but not work on the here and now either. I have Windows7Home Premium, on Verison DSL, used my Yahoo to connect and had the "white screen terror" which I had cussed out for at least 10tries and 45minutes of my life now gone. HOWEVER, I did scroll back up and use the connection you posted and WOOHOO I've just finished and had to come back here and give kudos to you for saving me a new computer I wanted to slam into the wall. My husband would croak if I did that!LOL and you know that 1-10 score at the end if you would recommend Turbo tax and then they ask you WHY? Yeah I told 'em alright. The only reason I gave them a 10 was you and I listed this board talk and your specific name and url help or they otherwise would have been canned. SOoo Thanks again you saved this busy mom alot of grief!
TurbotaxJustinH, the problem for me was the popular extension "AdBlock" which prevents certain things from loading. I clicked the "ABP" button in the upper right corner of my browser and elected to disable it for the turbotax domains. To all other people having issues logging in, disable your ad blockers for this site.
The link you provided worked for me. I have been on Firefox all day.
I'm not going to call my ISP to reconfigure my modem when turbotax.com login for returning customer is the only site ever that I've had this issue with. I've explored some of your other suggestions but to no avail.
thanks Justin that helped me a lot i finished
I only have log in issues when I enter the log in screen from a 3rd party site, such as TD Ameritrade or Vanguard. If I use the link provided above by Justin, my log in works just fine. The issue is that I won't likely get the $20 discount provided by TDameritrade and Vanguard if I do not enter via their site.
As a data point, this is occurring for me using Apple Safari on Mac OS X 10.9.1.
Logging in with Google Chrome allows me to continue my return.
If you're using MS IE (I'm using ver. 11), access your "Tools + Manage add-ons" from the menu bar within IE. Select Tracking Protection. If you have "EasyTracking Privacy Protection List" enabled, disable it (select it and choose "disable" in the lower right-hand corner). Exit IE, cleanup your system with whatever tool you use (I use CCleaner), then have a go at it again. Worked for me! It could be that other tracking protection lists might be causing this problem but I'm using only the "Abine Tracking Protection List" now without any issues. Good-luck!
Thank you for that link. I was finally able to get taxes done and filed, and I did not run into that dreaded white blank screen again!!
I experienced the same blank screen problem using IE10, but it worked on Chrome. The difference was I had a tracking blocker add-on in Explorer. I disable it and everything worked. Specifically the tracking protection was EasyPrivacy.
04/09/2014 - Using my Mac w/ Safari browser for the first time w/ TurboTax, all I get is a blank screen when I try to log in as an existing TurboTax customer. FYI.
I am unable to sign on and past the secure login, I tried to use the other log in you suggested and this did not work, I need to do m taxes and will need to refer to another tax site.
Same problem last year. Why don't you solve the problem instead of giving stupid work arounds each year?
It is apparent you need to fire your web developers. Your login page and button shows nothing but https://myturbotax.intuit.com/# which means NOTHING (#) from a code point of view. Total lack of quality control, this is HTML 101 stuff. You have beginners managing your website. Get somebody coding your website that actually knows what they are doing. This has nothing to do with plugins or other browsers, this has to do with being cheap and not hiring professionals who are experienced. Outsource it and get it moving along and put the emphasis on it working rather than it looking pretty. If it is outsourced, fire them!
I haven't been able to login on Chrome, Firefox or Internet Explorer. This is getting very frustrating!
If you are having trouble with all browser you may need to look a little closer at your configuration.
Ask your ISP to reconfigure your modem, just to ensure the problem is not there.
Disable any firewall (router, software, windows firewall) to pinpoint whether a firewall is the issue.
Disable any virus scanner (also spyware, ad-ware, defender) to pinpoint whether they are the issue.[especially internet type security ]
Make sure your computer is up-to-date (Windows, Drivers), ...:
Reset your network settings.
Have you tried connecting directly into your modem and removing your router as a possible source of problems?[or wireless; if you are using another computer in the area you may have an IP address conflict]
The problem may be router proxy/DNS settings Removed all enabled options for DNS and proxy,
People come to TurboTax AnswerXchange for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:
- Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
- Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
- Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
- Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
- Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.