Cannot install TurboTax 13

I get a TuboTax CD seems to be damaged. You'll need to replace the CD.

Checked event log:

Activation context generation failed for "L:\setup.exe".Error in manifest or policy file "L:\setup.exe" on line 0. Invalid Xml syntax.


Hello Reed Horowitz,

Some people are reporting that there is a Windows update (including Windows 7) which has fixed errors of this type.  Suggest you try it and see if that takes care of the problem.  If not, please get back to us.

Hope this helps! Thanks again for choosing TurboTax!

Was this answer helpful? Yes No
Default user avatars original
TurboTaxJudd , JD, EA
TurboTax TaxPro
2 additional answers

No answers have been posted

More Actions

People come to TurboTax AnswerXchange for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Do you still have a question?

Ask your question to the community. Most questions get a response in about a day.

Post your question to the community