my turboTax 2013 will not install using WinXP

TurboTax 2013 will not install using WinXp.  Turned off Norton Anti-Virus and still will not install.
  • I also cannot install after many tries. I have service pack 3 and have downloaded many updates. I continue to get error 1603 (windows installer error).
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  • Got the answer from tech support.  They do not have an installation package for WinXP users only Win 7 and higher.  So no TuboTax for WinXp users unless you want to do it online or pay the cost of upgrading your operating system.
  • That makes sense, the support for XP is ending soon so upgrading is inevitable. I  just wish they had made this fact known sooner. The Mac users had this same upgrade requirement last year.
  • Of course if this is true, then TT had better update the system requirements for the 2013 downloaded program on the web site.
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Have you tried navigating to the CD disk and installing by activating the .exe file directly instead of waiting for autorun?

That usually works...if not contact Customer support Weekdays, 8-5PM PACIFIC time:

https://ttlc.intuit.com/questions/1899263-trying-to-contact-us-or-reach-the-turbotax-support-telepho...
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  • Tried this but it did not help.
  • I did the download version - was in Google - but it didn't work.  Switched to internet explorer and it worked.
  • I switched to H&R block software and it worked perfectly with WinXp.  I would suggest for all users having the same problem to switch this year until they uprade their windows versions.
    Problem solved.. Thanks for all your suggestions.
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Try selecting Start then run and type in D:\   then hit run. (D is my DVD drive yours may have a different letter designator)

This was the only way I could get my XP SP3 machine to even recognize there was a disk in the drive. It did not auto start nor did Windows Explorer even see the disk so I couldn't run the exe file from there. After doing the above procedure it ran and installed normally including allowing updates etc.

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    What I did was switch to the H&R Block software and it all loads and runs smoothly. After upgrading I may go back to TurboTax next year.  It was really unfortunate that TurboTax did not keep XP support for this years software.

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      I installed the CD on my XP sp3.  It went smooth.  What I did was first disable my internet connection and then disable my Anti Virus.  Put the CD in and it came right up and installed.  After it finished and automatically launched I turned the A/V back on and turned on the internet.  Did a check for updates and got 4.
      • Good to hear that if you jump thru the correct hoops the program will install. However those with XP had better start planning to upgrade before all support is gone.
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      If you are being prevented from installing TurboTax 2013 Especially with XP SP3, please  sign up so  TurboTax can help you.[click here in FAQ below]

      https://ttlc.intuit.com/questions/1901608 

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        • You may consider updating to windows 7 or better since the support for XP is being completely discontinued shortly and the antivirus companies will also be dropping coverage.
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