error code 65535

Needing to reinstall turbotax business class for 2008 and 2009 and getting error code 65535 on both installs. Please advise.

Running Windows 7 pro 64 bit. I remove virus protection thinking it was stopping the install. Tried to run the turbo utility software and it states neither is installed.


thanks in advance.
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    See if this support article will help you:

    https://ttlc.intuit.com/questions/1900034-error-code-65535-unexpected-error

    Otherwise you can talk to TT Customer Support and let them troubleshoot it with you.    Here's how to reach themt by phone or online chat:

    https://turbotax.intuit.com/support/contact/index.jsp 

    When at that support page, in the search line enter some keywords or question without quotes. On the next page, skip the suggested topic links and scroll down until you see two interfaces ONLINE CHAT or CALL US.  It should show the wait times for each.

    Support hours this time of year are 8 AM - 5 PM Pacific, Mon-Fri.

    How the phone and chat support system works:
    http://turbotax.intuit.com/support/iq/Recommendations/Trying-to-Contact-Us-or-Reach-the-TurboTax-Sup...
    • So what do I do if the referenced article doesn't help either?
    • Based on your other posting, it appears you have solved the problem by scanning for corrupt Windows system files. .   If you still need to, you can speak to TT Customer Support.   The method and hours have changed slightly since this thread from 5 months ago.

      1) Go to https://support.turbotax.intuit.com/contact/
      2) Choose the product platform you are using.
      3)  Ask a question or keywords without quotes, and Submit.
      4)  On next page, skip the suggested articles if they don't help.
      5) Scroll down, and you should be able to enter the Support module to get a phone number. (That will be grayed out when they are closed).
      6) Support hours: 8 AM-12 midnight Eastern (5AM-9PM Pacific), 7 days/week.
    • Thank you! Yes, I solved the problem. You might want to update the https://ttlc.intuit.com/questions/1900034-error-code-65535-unexpected-error with the method I used, perhaps?
    • I'm a fellow user, but I informed TT about what worked for you so they could investigate it.  Thanks for reporting back.
    • Oh, sorry for the confusion :)
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