TurboTax FAQ
TurboTax FAQ
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Error: "Your transmission did not go through. Your internet connection may have been disconnected at the time of transmission"

This message occurs when attempting to e-file (transmit) your tax return and your Internet connection is unavailable, if a LAN setting or your internet security settings are incorrectly configured.

Solution

First, make sure you are connected to the Internet by opening a browser session and visiting one or more websites.

If you are able to connect successfully, try this:

  1. From the Windows Start menu, choose Control Panel (or Settings > Control Panel).
  2. Double-click Internet Options.
  3. Click the Connections tab, and then the LAN Settings button.
  4. Clear the Use a proxy server for your LAN checkbox and click OK twice.
  5. Try e-filing your return again.

Alternate Solution

Additional Troubleshooting Steps

Make sure you're connected to the Internet by visiting websites you've never been to (or haven't visited in a long while). If you're on wireless, try connecting through an Internet cable, if you have access to one.

If you've verified your connection, the next action is to enable cookies and turn off proxy settings (instructions here). Then, close all open browser windows and try again.

If you're still having the same problem follow these steps:

  1. From the Windows Start menu, choose Control Panel (or Settings > Control Panel).
  2. Next, click on Internet Options > Security tab.
  3. Click Reset all zones to default level.
  4. Then, click the Advanced tab.
  5. Scroll down to Security (look for the lock) and make sure these boxes are checked:
    • Use SSL 3.0
    • Use TLS 1.0
  6. Click OK to close the box, close Internet Explorer, and then try again.

Resolution

If the options above did not resolve this error message please try another computer or connect to a different Network. You may also try to efile at a time that isn't as busy. We apologize for any inconveniences this may have caused you.

 

 


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