, Answering FAQ'sTurboTax Employee
It happens. You need to reinstall TurboTax, but you can't find the CD, download file, or unlock code that you previously paid for. Now what?
Relax! There's no need to buy the complete software package again. Choose your situation below for help with replacing your software. (Replacements/unlocks for TurboTax 2008 and earlier tax years are no longer available.)
- I lost my CD. Order a replacement CD (shipping charges may apply).
- I lost my download. No worries – you can download your software and again, as often as you like, up to 3 years after purchase.
- I lost my Installation Code. We'll explain where to find it, and how you can request a new one.
Installing on a new or different computer?
After you install TurboTax, don't forget to move your tax return file over to the new computer. Here's how.