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Your e-filed tax return is in pending status and when you call the government to check up on its progress, you're told they have no record that you even filed. Yikes!
Believe it or not, this is normal.
"Pending" simply means that your e-filed return is on its way and that the government hasn't accepted or rejected it yet. Until they accept or reject it, they won't have any record of it.
Also, once you've been accepted, wait at least 24 hours before you use the IRS Where's My Refund? site. If you jump the gun, you may be told – incorrectly – that you never filed.