TurboTax FAQ
TurboTax FAQ
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Troubleshoot TurboTax for Mac Download Issues

If you have trouble downloading your TurboTax for Mac federal or state programs, follow all of the following steps, and then try downloading again after completing each one.

If you're having problems finding or installing your download, refer to the articles below.

Using Wireless?

If your wireless connection is interrupted or isn't working, you won't be able to successfully e-file, update, and/or download TurboTax.

For this reason, we recommend using a wired, broadband connection with your TurboTax CD/Download software.

Here's a few things you can do if you're having problems e-filing, updating, or downloading TurboTax on a wireless connection:

  • (Recommended) Switch to a wired connection, if one is available.
  • Open a new Internet browser session and try visiting sites that you haven't visited for a while.
    • If you can't access other sites, try restarting your wireless router.
    • If you're still having problems, power down your computer, your router, and your modem, in that order. Wait a minute or two, then power up your modem. Wait another minute, then power up your router and then your computer.

Other Troubleshooting Steps


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