, Answering FAQ'sTurboTax Employee
For your initial submission, we just need to see a complete copy of your official government notice or letter. You'll need to scan it as image or PDF file so you can upload it.
After we receive your notice or letter, you'll get an automated e-mail within 24 hours with your claim number. Hang onto it for future reference. We may contact you for additional documents, for example your tax data file and/or copies of W-2 or 1099 forms.
If you didn't get our email within 24 hours, first check your spam or bulk folders; if you still can't locate it, you can get our email address by submitting another Accuracy Guarantee Submission Claim Form.
When can I expect to hear back from you?
After we receive all requested documentation, we'll start reviewing your case and will make a decision within 3 weeks. We won't start reviewing your case until we've received everything we need.