TurboTax FAQ
TurboTax FAQ
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Why am I not getting emails or text messages with my e-file status?

Normally, you'll get an email and/or text message (provided you signed up for these options) within 48 hours after e-filing your tax return.

Your email provider or the filter on your email program may be blocking our emails.

  • Look for the email in your spam or junk folder.
  • You can also try adding IntuitElectronicFilingCenter@intuit.com to your Safe Senders list.

You may have accidentally entered the wrong email address or phone number in TurboTax.

  • If that email or number doesn't exist, it doesn't go anywhere.
  • If that email or number belongs to a stranger, they'll get your status updates instead. (Don't worry – the only personally identifiable information in the message is the taxpayer's first name, like "Bob" or "Susan." No other info, including dollar amounts, is in the message).

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